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Employee Engagement

CASE STUDY‘ONE Brookfield Culture’

A group photo of employees in a meeting room, with a mix of men and women, some seated and others standing, around a conference table

Brookfield India REIT has created a comprehensive Learning & Development (L&D) plan to cover the complete life cycle of an employee aimed at their personal development and enhancement of the customer experience. We have initiated a ‘One Brookfield India REIT Culture’ that holistically covers five senses in addition to workplace well-being in line with People, Product and Process verticals. This L&D program is in line with IMS certification.

Further, this L&D plan includes sessions on excellence in customer service training, workplace skill enhancement training like email etiquette, basics of Microsoft Excel, safety training, etc. and personality development training like empathy and communication. Additionally, we conduct sessions to promote the team’s mental well-being through mindfulness and meditation, ensuring we cover maximum aspects of the five senses through our learnings.

KEY HIGHLIGHTS

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MAN-HOURS PER PERSON PER MONTH OF BEHAVIORAL, TECHNICAL AND SAFETY-RELATED CULTURAL TRAINING ACHIEVED


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DEPARTMENTAL TRAINERS GROOMED AT EACH SITE TO CONDUCT SOFT SKILLS TRAINING AND MONITOR THE IMPLEMENTATION